Privacy Policy

ElixirPeptide is committed to protecting your privacy in accordance with South Africa's Protection of Personal Information Act 4 of 2013 (POPIA). This policy explains what information we collect, how we use it, and the choices you have.

Information Collection, Use, and Sharing

We are the sole owner of the information collected through this website. We only collect information that you voluntarily provide to us, whether through placing an order, contacting us by email, or reaching out through another direct channel. We do not sell, rent, or trade your personal information to any third party.

Information you provide is used solely to respond to your enquiry or to fulfil the purpose for which it was collected, such as processing and shipping an order. We do not share your information with any third party outside of ElixirPeptide, except where necessary to complete your request — for example, sharing shipping details with our courier partner to deliver your order.

Unless you tell us otherwise, we may occasionally contact you by email regarding specials, new products, service updates, or changes to this privacy policy.

Your Access to and Control Over Your Information

You may opt out of any future communications from us at any time. To do so, or to request access to, correction of, or deletion of your personal information, please contact us using the email address provided on our website.

Security

We take reasonable precautions to protect your personal information, both online and offline.

Where sensitive information is submitted through our website, it is transmitted using industry-standard encryption. You can confirm this by checking for a closed padlock icon in your browser, or by confirming the web address begins with "https."

As ElixirPeptide processes payments via manual EFT/bank transfer rather than storing card details on our website, we do not collect or store credit card information directly. Any banking reference details you provide for payment purposes are used solely to verify and process your order.

We also protect your information offline. Access to personally identifiable information is limited to employees who require it to perform a specific function, such as order fulfilment or customer support, and any systems used to store this information are kept in a secure environment.

If you believe we have not adhered to this privacy policy, please contact us immediately via email so we can address your concern.

Additional Information

To process an order, we request information via our order form, including contact details (such as your name and shipping address) and any information necessary to verify and process payment made via manual EFT. This information is used strictly to fulfil your order and, if necessary, to contact you regarding any issue with processing it.