Return & Refund Policy

Product Returns

Due to the nature of our products, we are unable to accept general returns on peptides once an order has shipped, as product integrity cannot be guaranteed once it has left our facility. We will consider a limited return if your item arrives damaged. If this happens, please contact our support team at info@elixirpeptide.co.za with details and photos, and we'll guide you through the next steps.

If your order is lost in transit and the carrier's delivery confirmation shows the shipment as undelivered, we will reship your order at no additional cost. If, however, the carrier's tracking confirms the parcel as delivered, our shipping guarantee is considered fulfilled, and we will not be able to offer a free reshipment in that case.

If an item is missing from your order, please reach out to us as soon as possible. Once we've confirmed the details of your claim, we'll arrange for the missing item to be sent to you. To protect both our customers and our business against fraudulent claims, every order is documented and photographed prior to dispatch.

How Do Returns Work?

Where a return is approved, your refund will be issued minus original shipping costs and a 15% restocking fee. Please contact us at info@elixirpeptide.co.za to arrange return shipping and receive further instructions.

How Are Chargebacks Handled?

We take chargebacks seriously, and any chargeback filed without first contacting us to resolve the issue will be treated as fraudulent activity against our business. A simple change of mind about a purchase does not constitute valid grounds for a chargeback claim.

Need Help?

If you experience any issue with your order, please reach out to us directly first — we're happy to work through it with you and find a fair resolution.